Escape the Frustration: Luminate's Recipe for Stress-Free Banking

Do you love your bank? If your banking experience has consistently been subpar or downright dreadful over the past year, it's time to reassess your banking partnership—yes, it is a partnership!—and consider exploring better options.

We believe the right banking partner can significantly impact your financial game for a few reasons. Here’s the difference between a subpar and exceptional banking experience:

Subpar Banking Experience

• Engaging with a call center to resolve issues
• Poor mobile banking options
• Signing paperwork at a physical branch
• Unnecessary and excessive fees
• Rigid policies that offer no flexibility

Exceptional Banking Experience

• Access to seasoned bankers with diverse experiences
• Personalized support—for everyone
• Digital banking—from anywhere
• Competitive pricing
• Flexible customization

At Luminate Bank, we work hard to continually do what’s right by our customers. We firmly believe that an exceptional banking partnership should be accessible to everyone.

Here’s the top 3 ways Luminate offers an exceptional banking experience for our customers:

Access to seasoned bankers and personalized support

You can’t train earned wisdom. Many on our small but mighty team come with over 20 years of banking experience—a level of expertise you can’t always find at community banks.

Chances are, whatever goals or challenges you have, our team has navigated a similar situation with another customer, and our seasoned bankers can pull from their toolbox of best practices.

We believe in keeping a personal connection with each customer, making sure that joining us doesn’t mean you’re only dealing with automated processes like a call center.

Consistency with your banking partner is key—the same individuals who chat with you online are the ones you'll find emailing and talking with you on the phone.

You never know when you might need to reach out to your banking partner, but when that time comes, it’s crucial that they are easily accessible.

Best-in-class digital banking solutions

Even with a tenured staff, Luminate is proud to be led by a tech-forward team driving innovation across our organization.

Digital banking is particularly beneficial for busy executives and professionals, who value the efficiency and ingenuity of tech-forward solutions.

By avoiding costs tied to physical branches, we can invest heavily in superior technical solutions compared to our competitors.

This eliminates the necessity for in-person visits, with cash withdrawals being the sole exception.

As a result, we are a part of the MoneyPass network, which offers nationwide surcharge-free ATM access, so you can easily access your money anytime.

Competitive pricing with flexible customization

In the first several months of 2023, our team met with our customers to better understand what would make for an exceptional banking experience.

We know many customers choose the best value, and that’s why we offer a unique product mix that doesn’t exist elsewhere—an interest-bearing checking account with high-yield savings accounts.

Here’s a few facts about our unique combination:

Luminate Brighter Checking

• Earn 2.02% APY* interest
• No fees or minimum balance
• Surcharge-free access to MoneyPass network of ATMs
• Flexibility on mobile deposit limits

Luminate Radiant Savings 

• Earn 5.00% APY** interest
• No fees or minimum balance
• Surcharge-free access to MoneyPass network of ATMs
• Flexibility on mobile deposit limits

We’re also able to offer greater customization than you’d experience at a larger bank. For example, while large banks might make it difficult to change external transfer limits, we collaborate with you to adjust limits when appropriate.

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Bottom line—it’s not uncommon for a bank to create obstacles if you attempt to transition away from their services. That’s why we step in to help you every step of the way.

At Luminate Bank our priority is to help you escape the frustration and experience stress-free banking. If we can simplify your banking so that you can focus on more important things in life, we’ll consider the job well done.

You can open an account at luminate.bank as soon as you’re ready.

Or, if you’d prefer to connect with someone on our team, reach out to Gretchen Holmgren, our Director of Retail Banking, at 952-939-7224 or gretchen.holmgren@luminate.bank.

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*Annual Percentage Yield (APY) for Luminate Brighter Checking on daily balances. No Minimum Balance. APY is accurate as of 9/5/2023. Rates are subject to change. Fees could reduce earnings on the account.

** Radiant Savings 5.00% APY guaranteed through April 30, 2024. Annual Percentage Yield for Luminate Radiant Savings on daily balances. No Minimum Balance. APY is accurate as of 9/5/2023. Rates are subject to change. Fees could reduce earnings on the account. Consumer accounts only. Contact Luminate Bank for current market rates.